Question 1

Are your products original?

Accepted Answer

Yes. We source every product from trusted suppliers and check it before shipping. If anything arrives not as described, you can return or exchange it.

Question 2

What payment methods do you accept?

Accepted Answer

Cash on delivery only. You pay the courier in cash when your order arrives — no cards or transfers needed. Prices are shown in US dollars and we confirm the total with you by phone before shipping.

Question 3

How long does delivery take?

Accepted Answer

Delivery usually takes 24 to 72 hours within the main cities, and may take an extra day or two for remote areas. We deliver to all Syrian governorates.

Question 4

How much is delivery?

Accepted Answer

The delivery fee depends on your area. We tell you the exact amount when we call to confirm your order.

Question 5

Can I return or exchange a product?

Accepted Answer

Yes, you can return or exchange any product within 3 days of receiving your order if there's a problem, as long as the product is unused.

Question 6

Can I check the product before paying?

Accepted Answer

Yes. You can look at your order when the courier arrives, then pay.

Question 7

Can I cancel or change my order?

Accepted Answer

Yes, before it ships. Tell us when we call to confirm, or contact us by phone or WhatsApp.

Question 8

How do I choose the right product?

Accepted Answer

Browse the shop by category, or contact us on WhatsApp and we'll help you pick what suits your needs and budget.

Question 9

Do I need an account to order?

Accepted Answer

No. Just add products to your cart and enter your name, phone number and address.

الأسئلة الشائعة

هل منتجاتكم أصلية؟

ما هي طرق الدفع المتاحة؟

كم يستغرق توصيل الطلب؟

كم تكلفة التوصيل؟

هل يمكن استبدال أو إرجاع المنتج؟

هل يمكنني فحص المنتج قبل الدفع؟

هل يمكنني إلغاء أو تعديل طلبي؟

كيف أختار المنتج المناسب لي؟

هل أحتاج إلى حساب للطلب؟